House Rules & Policies
Welcome to the Family! We believe every travel experience is a seed that grows into lasting memories. As a small family business, we're committed to the highest standards of hospitality.
Guest Counts & Community
Helping us be great neighbors
Registered Guests Only
Only guests listed on the reservation are permitted on the property. Need to add a guest (up to the legal limit)? Message us to update your reservation!
Zero Tolerance for Parties
We love our neighbors and peaceful communities. Parties, unauthorized events, and large gatherings are strictly prohibited. Violations result in immediate eviction without refund and fines starting at $1,000.
Quiet Hours
Please respect our neighbors' right to peace and quiet between 10:00 PM - 7:00 AM. Sound travels far in the mountains and across the lake!
Smoking & Hazards
Keeping our properties fresh and safe for all guests
Fresh Air Only
Smoking (including cigarettes, cigars, vaping, and marijuana) is strictly prohibited inside the home.
Restoration Fee
If evidence of smoking is found inside, a restoration fee starting at $500 will be charged to cover deep cleaning and ozone treatment.
Firearms
As a veteran-owned business, we take safety seriously. Firearms are generally not permitted on the premises unless otherwise specified by local laws.
Safety & Security
Your safety and privacy matter to us
Smart Locks
We use Schlage smart locks. Your unique code is active from check-in to check-out. Do not share this code with anyone outside your party.
Exterior Cameras
For your safety and property security, we utilize exterior cameras (doorbells/driveways). There are no cameras inside private living spaces or monitoring hot tub areas.
Damages & Maintenance
Communication is key, just let us know!
Accidents Happen
Broken a wine glass? It happens! Please tell us immediately. We generally do not charge for minor accidental breakage if reported.
Pet Damage Responsibility
Guests are responsible for any and all damages that occur due to pet stays.
Unreported Damage
Damages discovered after checkout that were not reported will be charged to the security deposit or through the resolution center.
Maintenance Issues
We maintain our homes rigorously, but sometimes things act up. If something isn't working, report it immediately so we can fix it! We cannot offer refunds for issues reported after your stay.
Check-In & Check-Out
We run a tight ship to ensure every home is perfect for you
Check-In Time
Anytime after 4:00 PM. Your unique door code activates at check-in time.
Check-Out Time
Strictly by 10:00 AM. Our cleaning teams need every minute between 10 AM and 4 PM to sanitize, restock, and perfect the home for the next family.
Early/Late Requests
We're happy to accommodate early arrivals or late departures if our cleaning schedule allows. Please ask at least 24 hours in advance. Approved requests may be subject to a small fee.
Unauthorized Late Check-Out
Unapproved late check-outs delay our team and impact the next guest. Guests staying past 10 AM without approval may be liable for additional costs or a full nightly rate.
Pet Policy
We're pet owners ourselves and love hosting fur babies!
Pet Fee
$125 one-time fee covers up to 2 pets for the entire stay. Additional pets may be accommodated for $50 per pet with prior approval.
Pet Requirements
Pets must be house-trained, up-to-date on vaccinations, and on flea/tick prevention.
Undeclared Pets
Please let us know if you're bringing a pet! Undeclared pets discovered by our team or cameras will be subject to the standard fee plus a penalty and potential deep-cleaning charges.
House Manners
Keep pets off furniture and beds unless using provided pet blankets. Pets must be crated if left alone in the property to prevent anxiety-induced damage.
Service Animals
We welcome service animals in accordance with ADA guidelines. Please notify us so we can update our records. No fees apply.
Questions about pets? Contact us before booking to confirm pet policies for your chosen property.
Refunds & Cancellations
Flexible options to give you peace of mind
Cancel at least 30 days before check-in for a complete refund.
Cancel 7 to 29 days before check-in and receive half back.
Cancellations within 7 days of check-in are non-refundable.
Important Notes
- • Weather & Nature: We cannot control the weather, local wildlife, or power outages caused by storms. We highly recommend travel insurance to protect your trip.
- • Service fees are non-refundable after 48 hours of booking.
- • Holiday and peak season bookings may have different cancellation terms.
- • Refunds are processed within 5-10 business days to the original payment method.
- • For extenuating circumstances, please contact us directly.
Cleanliness & Trash
We don't expect you to scrub the floors, just leave things in decent shape
Tennessee Properties
There is no municipal trash pickup. Please bag all trash and place it in the animal-proof bins/cages provided. Our cleaners will haul it away.
Meeker Hollow
Trash pickup is Thursday. Please place bagged trash in the cans in front of the garage by Wednesday night.
Kitchen
Please place dirty dishes in the dishwasher and start the cycle before you leave.
Excessive Mess
We don't expect you to scrub the floors, but excessive mess requiring extra cleaning time (trash everywhere, stained furniture) will result in an additional cleaning fee.
Frequently Asked Questions
Quick answers to common questions about your stay
Still have questions?
We're here to help make your stay perfect. Reach out anytime—we're just a message away!
Contact Us